Presented by USAF Maj. Brad "Ralphie" Short, and BrainGu Sr. UX/UI Designer Justin Trout. This presentation was delivered at AFITC 2021 and focuses on how a process that focuses on User Experience can lead to developing modern and secure software that helps warfighters achieve their mission objectives.
A persona is a fictional but realistic description of a typical or target user of the product. A persona is an archetype instead of an actual living human, but personas should be described as real people. A key to BrainGu's product designs is that we design products around people rather than teach people how to use our products. To do so, we understand our customers - their behaviors, attitudes, needs, and goals. We get to know the end-users/operators to create a design that will satisfy their needs. Personas allow us to understand our primary users and create a product that works for them.
To determine if a UX/UI is ‘Useful,’ we combine two qualitative measures, ‘Usability’ and ‘Utility.’ Usability measures how easy and pleasant a feature is to use, while ‘Utility’ measures its functionality. We explore usability and utility through five major areas. Learnability, Efficiency, Memorability, Errors, and Satisfaction.
Tl;dr: UX or User Experience encompasses all aspects of the end-user interactions with the company, its services, and its products. An authentic user experience goes far beyond giving customers what they say they want. So we go deeper and research the underlying wants and needs of the end-user. To provide a high-quality user experience, we have to be seamless in our disciplines, which we discuss in detail. There are also two primary requirements to provide a superior user experience. The first is to meet the customer’s exact needs without fuss or bother. Next, focus on simplicity and elegance to produce products that are a joy to use.